Refund Policy

01

Non-refundable work

Because Indilens Web Solutions and the client understand that real work is involved in achieving every milestone and completing every module, a refund is not possible for work once it has been assigned to us.

Payments made for custom design projects and the services above, including those made in increments, are non-refundable. If a project is cancelled or postponed, all charges paid are retained by Indilens Web Solutions and, where applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

02

Chargebacks and payment disputes

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee of ₹4,000 (to recover fees passed on to us by the payment processor), plus any outstanding balances accrued as a result of the chargeback, must be paid in full before service is restored, files are delivered, or any further work is done.

Instead of issuing a chargeback, contact us to address any billing issue. Requesting a chargeback or opening a payment dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund.

03

Confirmation and approval

We work with you and, on receiving your confirmation, immediately take action and share your work in progress. If you withdraw after confirmation, the amount you have already paid is non-refundable. We interact with our clients, resolve their queries and start work only after their approval — there is therefore no provision for any kind of refund. The paid amount is non-refundable in any circumstance.

04

Refunds not provided

Refunds are not provided for services already delivered in full, including in cases of:

• Behaviour contrary to the user manual
• Fraudulent activities
• Illegitimate refund requests
• Incompatibility with third-party products or software

05

Submitting a refund request

You can submit a refund request through the customer area as a support ticket, accompanied by detailed and grounded reasons for the request. Please make sure your request does not contradict this refund policy.

06

Time limit for refund requests

Your purchase of our service is backed by a 7-day money-back guarantee. If you are not satisfied with your purchase, we will gladly issue a full refund. After 7 days, no refunds will be given.

To submit a refund request, raise a request from your customer area with the order details within 7 days of your purchase. Include your order number and tell us why you are requesting a refund. Refund requests are generally processed within 10 days.

07

Refund request processing

Before a refund is granted, we will try to solve the problem you have by opening a ticket at our support desk. Please allow 24–48 hours for our support team to respond. If we find that your refund request is illegitimate, your refund will not be granted.

08

Refund payments

If your request is judged grounded, your refund will be processed and a credit automatically applied to your credit card or original method of payment. The process is generally completed within 5 working days of approval. For created accounts, the required setup charges will be deducted from the refund amount.

09

Late or missing refunds

If you have not received a refund yet, first check your bank account again, then contact your credit card company (it may take time before your refund is officially posted), and then contact your bank (there is often processing time before a refund is posted). If you have done all of this and still have not received your refund, please contact us.