Question 1

How do I order a service?

Accepted Answer

Find your service in the catalogue or through the Service Finder, open an account, and pay online by UPI, card or net banking. The moment payment is confirmed, your order becomes a tracked case with a unique order ID.

Question 2

What happens right after I pay?

Accepted Answer

You receive an order confirmation, a document checklist lands in your vault, and the case enters the workflow: payment verification, document collection, professional assignment, preparation, your approval, submission and delivery.

Question 3

Are the prices final?

Accepted Answer

Listed prices cover professional fees for the described scope. Government fees and stamp duty, where applicable, are shown separately before you pay — never after.

Question 4

What is your refund policy?

Accepted Answer

If work has not started, payments are refundable in full. Once a professional has begun work, refunds are pro-rated by completed stages. Raise a ticket from your dashboard and the support desk resolves it under the refund SLA.

Question 5

Where do my documents go?

Accepted Answer

Into your private document vault — access-controlled storage that is never publicly reachable. Every upload, review and download is recorded in an audit log.

Question 6

Which formats can I upload?

Accepted Answer

PDF, JPG, PNG and DOCX up to 10 MB per file. Each document moves through a review workflow: uploaded, under review, then accepted or rejected with a note.

Question 7

Who can see my documents?

Accepted Answer

Only you and the professionals assigned to your case. Staff access is role-based and logged.

Question 8

How do I track my order?

Accepted Answer

Your dashboard shows every order on a live timeline — from order received through verification, professional assignment, submission, government processing and delivery, with timestamps and comments at each stage.

Question 9

What is the compliance calendar?

Accepted Answer

A due-date engine built from your business profile — entity type, GSTIN, CIN and licences. It schedules every recurring obligation and reminds you 30, 15, 7 and 3 days before each deadline, and when something goes overdue.

Question 10

Does Indilens use AI?

Accepted Answer

Yes — for service recommendations, document classification and drafting assistance. AI never replaces professional review: a qualified CA, CS or lawyer signs off every filing and deliverable.