Indilens Web Solutions undertakes all projects under the scope of objectives that determine the direction / route followed by the project.

All Web Design / Web Development / Mobile Application Development / Software Development / Search Engine Optimization / Digital Marketing/Hosting Services/ Maintenance of a website are carried out and accepted after total analysis and creation of a complete scope document, in order to ensure that our teams have full understanding of the work needed to be done, eliminating possibilities of any project cancellation / reversal / dispute.

Since Indilens Web Solutions and the client understand that there is work involved to achieve every milestone of the project and completion of every module, a refund would not be possible for the work once assigned to us.

Payments for custom design projects / above services are made to us in increments by client is non-refundable. If a project is canceled or postponed, all charges paid are retained by Indilens Web Solutions and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

We are willing to work with you and after getting confirmation from your side, we immediately take action on it and send your work in progress. Therefore, if you take your steps back after confirmation, so, the amount you have already paid is non-refundable. We interact with our clients and do our best to solve all their queries and start work after their approval, therefore, there is no provision for any kind of refund. We clearly mentioned that the paid amount is non-refundable in any circumstance.

We apply some refund policies for all our orders. So, make sure you go through them before requesting any refund.

Refunds are not being provided for services provided in full such as:

Behavior contrary to the user manual,
Fraudulent activities
Illegitimate refund requests
Incompatibility with third-party products or software

Our Refund Policies

You can submit your Refund requests through the customer area as a support ticket. You should accompany your request with detailed and grounded reasons why you are applying for a refund.

Please make sure your request does not contradict our Refund Policy.

Time Limit For Refund Request

Your purchase of our service is backed by our 7-day money-back guarantee. If you are not satisfied with your purchase of our account, we will gladly issue a full refund.
After 7 days, no refunds will be given.
To submit your refund request, simply raise a request from your customer area with the order details within 7 days of your purchase.
Please include your order number and tell us why you are requesting a refund.
Refund requests are generally processed within 10 days.

Refund request Processing

Before a refund is granted, we will try to solve the problem you have by opening a ticket at our support desk.
Please give it 24-48 hours for our Support Team to get back to you on your support requests.
If we find that your refund request is illegitimate, your refund won’t be granted.

Refund Payments

In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Generally, the process will be conducted within 5 working days since your request has been approved.
For created accounts, the required charges will be deducted from the refund amount as setup charges.

Late Or Missing Refunds

If you haven’t received a refund yet, do the following-

First, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Please read and make sure you fully understand our refund and cancellation policy prior to making a payment. Should you have other questions about our policies, feel free to call us OR mail at